Refunds & Disputes

When we refund the booking fee in full

• You cancel 24 hours or more before your departure time.
• We or the rank can't give you the seat you booked.
• We cancel the route or travel date.

Payment mistakes

• You paid twice or paid too much: we refund the extra amount.
• You paid after your booking expired: we confirm a new booking for you if seats are still available, or refund your payment.
• You used the wrong reference:send us your proof of payment and we'll match it to your booking.

When we don't refund

• You cancel less than 24 hours before your departure time.
• You don't come to the rank, or arrive after the time on your booking.
• Someone else used your ticket because the link was shared.

In these cases the seat was held for you, so the booking fee isn't refunded.

How to ask for a refund

Contact us on WhatsApp at +27 70 324 6358 or at support@taxitap.net within 7 days of your travel date. Include your booking reference (starting with "TT-"), what went wrong, and the bank account the refund should go to.

1. We reply within 1 business day.
2. We check the booking, the payment and, where needed, the rank's boarding record.
3. We give you a decision within 5 business days.
4. Approved refunds are paid by EFT within 7 days of the decision.

Problems with your fare or the trip

Fares are set by the rank and paid to the driver, so TaxiTap can't refund them. If you have a problem with a fare, a driver or the trip, tell us and we'll raise it with the rank or taxi association.